Your peace of mind is our priority
Welcome to AStar Cleaning Services, where transparency meets exceptional service. Our Terms of Service are designed to give you complete confidence in what you're paying for, ensure clear expectations, and help you feel comfortable trusting us with your space. We're committed to being professional and reliable, every step of the way.
Working together for a sparkling result
To help us provide the best possible cleaning service, we kindly ask for your cooperation with a few things. Please ensure any confidential or sensitive documents are secured if you prefer them not to be moved or touched. Unannounced changes to the cleaning scope can lead to rushed work or missed areas, so please discuss any adjustments in advance. Similarly, ensure key areas are accessible – locked rooms, cluttered floors, or blocked sinks can prevent us from cleaning thoroughly. If you're expecting deep-clean results from a regular clean, please discuss this with us first to avoid disappointment. Finally, we appreciate adequate notice for any last-minute schedule changes to minimise disruption to our team and planning.
Our commitment to clear billing and flexible scheduling
At AStar Cleaning Services, we believe in straightforward and transparent payment arrangements. Invoices are issued on a regular schedule, typically weekly or monthly, as agreed upon during our initial setup. Our payment terms are always clear and outlined on your invoice. Should you need to change or cancel a booking, we request you provide us with 5 days' notice. Please contact us directly at 0223504809] or astarcleaning2016@outlook.com to discuss any adjustments to your schedule. We understand life happens and aim to be as flexible as possible while ensuring fair scheduling for our team.
Our promise: listen, resolve, and rebuild trust
In the unlikely event that something isn't quite right, AStar Cleaning Services is committed to resolving any issues promptly and fairly. We promise to listen attentively to your feedback, respond quickly to any concerns, and fix issues without making excuses. We take full responsibility for our work and value long-term trust over short-term convenience. Your satisfaction is paramount, and we are dedicated to ensuring you are happy with our service.